TERMS & CONDITIONS

GENERAL

All services are sold as described on the website.

Prices are in pound sterling and inclusive of VAT

Class, events and appointment times are in GMT (Greenwich Mean Time)

Payments are taken via Wix Secure Payments

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VOUCHERS/DISCOUNT CODES

Please ensure you input any discount codes you may have before checking out on the website to receive your discount, this can not rectified after the payment has been processed.

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PROVISION OF SERVICES

A service is provided when a class, workshop, event, treatment or appointment you have booked and paid for has been attended by you and delivered by me.

If I fail to provide the service paid for, you are entitled to a full refund.  However, if I am unable to provide activities due to circumstances beyond my control, I will not be able to offer a refund but alternatives will be arranged to the best of my abilities.  For example, if a venue has to close or internet services are unavailable at the time of the class/appointment.

You will be notified if for any reason I am unable to provide the service you have booked, and the options for rescheduling or refunds will be given at that time.

If you are unable to attend your booked class or service for any reason, you can cancel or reschedule via your members area on the website.  See cancellation policies below.

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CANCELLATION POLICY - WEEKLY CLASSES​

Yoga classes can be cancelled up to 24 hour before the start of class.  No refunds will be offered if you cancel your space with less than 24 hours for any reason. 

Class passes are valid for the duration specified in the pass and can not be extended. 

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CANCELLATION POLICY - EVENTS/WORKSHOPS

Events and workshops have a 7 day cancellation policy,.  No refund will be offered if you cancel your space on the event/workshop less than 7 days prior to the workshop for any reason.

If an alternative date exists (or an event with the same value) you can transfer your ticket up to 48 hours prior to the start of the event/workshop.

No refunds or transfers will be offered less than 48 hours to the start of the event/workshop.

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CANCELLATION POLICY - TREATMENTS/PRIVATE APPOINTMENTS

In person and online treatments and appointments can be cancelled up to 72 hours prior to the appointment.  You can rearrange your appointment upto 24 hours before.  No refund will be offered if you cancel your appointment with less than 72 hours for any reason.  

 

PRE-EXISTING MEDICAL CONDITIONS AND MEDICAL CONCERNS

 

Classes and treatments are undertaken at your own risk. You must make EromaYoga aware at the time of booking of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances upon booking. Failure to notify Eromayoga of any pre-existing medical conditions, treatments, surgeries that you have had, allergies and intolerances in your booking form may result in you not being able to take part in the class or go ahead with your treatment.

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ORDERING GOODS​

Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can. We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product(s) at the erroneous price, you will receive a full refund if you decide to cancel. Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate. Before clicking the ‘PAY NOW’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

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PAYMENT

Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price and clearly shown on the drop down menu before purchase. Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.

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DELIVERY

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay. Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s). Orders are dispatched from the UK on Mondays and Thursdays (reduced delivery schedule due to Covid restrictions).  Please note that we are unable to influence the delivery of any parcels once they have left our HQ. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt.  

We use UK Royal Mail and we will post your items 2nd Class: Royal Mail 2nd Class: 2-3 days.

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RETURNS

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. Customers are responsible for all returns costs. If you have a problem with your order please contact emma@eromayoga.com prior to returning, we will try our best to get back to you within 5 working days but may take longer at peak retreat times. Items must be in original condition and returned with the original documentation. If we have been unable to delivery your parcel and it is returned to our HQ we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order. 

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LOST OR DAMAGED GOODS

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.

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